FAQ

Common questions, straight answers

No jargon, no runaround. Here's what contractors ask us most.

Pricing & Payment

How much does it cost?

$97 per month. That includes your contractor website, lead forms, hosting, SEO setup, and ongoing support. See our Pricing page for the full list.

Is there a money-back guarantee?

Yes. We offer a 30-day money-back guarantee. If you're not satisfied within your first 30 days, we'll refund your payment. No questions asked.

Are there any hidden fees?

No. $97/mo covers the website, lead forms, hosting, SSL, updates, and support. Your domain name (if you don't already own one) is the only separate cost, typically around $12-15/year.

Why text me instead of emailing lead notifications?

When a homeowner submits your lead form, most sites email you the notification. Those emails average a 20-28% open rate (Mailchimp). WebIgnite texts you instead. SMS open rates average 98%, and up to 90% of texts are read within 3 minutes (Validity). You see the lead on your phone while it's still hot instead of finding it in your inbox hours later.

Timeline & Process

How long does it take to build my website?

Most sites launch within 2-4 weeks from the day we receive your content and first payment. See our Process page for the full breakdown.

What do you need from me to get started?

Your logo, business name, phone number, service area, list of services, photos (team, trucks, completed jobs), and any existing content you'd like to keep. We send a simple checklist after you sign on.

Do I need to be tech-savvy?

Not at all. We handle everything technical: design, development, SEO, lead notifications, and launch. You just review the site and tell us if you want changes. If you can read a text message and look at a website, you're qualified.

Your Website

Do I own my website?

Your website is included as part of your WebIgnite subscription. While you're a customer, we maintain and host everything for you. If you cancel, we'll discuss transfer options based on your agreement.

Can I request changes after launch?

Yes. Updates and minor content changes are included in your monthly plan. For larger redesigns, we'll discuss scope and timing with you directly.

How do lead notifications work?

A homeowner fills out the quote form on your website. Instead of emailing you, the system sends a text to your phone with their name, phone number, and request details. You call or text them back directly. You get the alert immediately, not whenever you happen to check email.

Hosting & Technical

Do you provide hosting?

Yes. Hosting and SSL are included in your $97/mo plan. We handle setup, security, and maintenance so you don't need a separate hosting account.

Will my site work on phones?

Absolutely. Every site we build is mobile-first, designed for phones first, then scaled up for tablets and desktops. Over 60% of contractor searches happen on mobile, so this is non-negotiable for us.

Do you set up Google Business Profile?

Google Business Profile guidance is included. A complete Google profile is critical for local search visibility, and we help you get set up correctly.

Working With Us

Do you only work with contractors?

Yes. We exclusively serve contractors and home service professionals: HVAC, roofing, plumbing, electrical, landscaping, remodeling, and general contracting. This focus means we understand your customers and your industry.

Do you work with businesses outside my state?

Yes. We work with contractors in all 50 states. Everything is handled remotely via email and phone. No need to meet in person.

What if I'm not happy with the result?

We offer a 30-day money-back guarantee. If the site and lead forms aren't working for you in the first month, we'll refund your payment. We also work with you on revisions before and after launch to make sure you're happy.

Still have questions?

Email us and we'll get back to you within one business day.

Contact Us